Shipping and Returns


How much does this cost?

We have a variety of products in our inventory, priced differently from each other. When you fill out the profile, we will know your budget and shall stick to it while curating your box.

Is there a styling fee?

A nominal fee of Rs.250 is charged for each box we ship. This fee goes towards the styling, shipping and returns processing. This gets redeemed against anything you keep.

Am I signing up for a monthly subscription or regular box by filling out this profile?

Once you sign up, your profile is entered into our database and you don’t have to fill it again. You could choose to order ad hoc, or enter into a recurring monthly or quarterly subscription with us.

Do I have to pay for the full box before I receive the box?

No, you don’t. We will only bill you for a nominal fee of Rs.250 towards the styling, shipping and returns service. If you keep products worth Rs.1999 or more, this fee is waived off.

What mode of payment do you accept?

What mode of payment do you accept? We do not offer COD.
At the time of billing, you will be shown a payment link which will redirect you to a payment gateway. At the payment gateway, you can find a range of convenient payment options such as credit card, debit card, netbanking, UPI/BHIM and even some of the wallets.

Can you just show me the products before shipping? That way I can select what I like and only get that shipped?

Online shopping poses a range of challenges - often a product fits differently on the model in the pictures, or sizing can be off. These are the very challenges we circumvent by ensuring that your stylist picks pieces for you that fit and flatter based on your taste and body shape. By seeing them in person and trying them on, you are likely to get the experience in order to decide if you would like to buy the product.

How will I know the cost of each item in my box ?

Before you get your box delivered, you shall receive a detailed summary of the products and the total amount. Once the box is delivered, it will contain an itemized invoice for each item sent.

Do you offer sales or discounts ?

Not currently.

When will I receive the BOX?

We aim at delivering your BOX within 10-15 days from the date of your order. Our team is on its toes to expand our work strength and get your box delivered in a shorter span soon!

Can I exchange for another size in the same product?

We do not offer exchange in our services

What do I do if my order is received in a damaged condition ?

We perform a thorough quality check before dispatching the box. However, if you land up with a damaged or tampered parcel due to transit woes, kindly notify by sending a photograph and we will process the refunds

Can I change my delivery address ?

You cannot change the delivery address once an order has been placed. For your subsequent orders, you can update your profile if you wish to change delivery address.

I entered an incorrect delivery address, what should I do ?

Inform us at customer support immediately.

Are there any hidden fees ?

No, what we quote is exactly what you have to pay

How do returns work?

You will have 3 days to try everything out and decide what you would like to keep or return. You can visit www.stylenook.in/welcome, login to your account and file your returns. We encourage you to share as much detail as possible when you’re returning something. Information such as “I loved this piece but it was just slightly tight at some points” or “I really liked the style and color but the fabric is not something I’m used to” are really good inputs. Remember, the more you share with your stylist, the better your experience is for the next box. Every piece of feedback is taken very seriously at Stylenook, and you will see this through your boxes and stylist interactions.

How do pickups work?

Once you file your returns, we will schedule a pickup through our courier partner. We will share following details with them - your name, phone number, pickup address and number of items to pickup. Based on this, they will schedule a pickup within 2 business days. They could call you or sms you ahead of pickup time. While you can request the pickup person for a specific time slot, it may not be possible to always accomodate.

What if I want to keep everything in my box?

We’d love for you to do that! The box will be considered as a completed order, while feedback can be shared via emails.

What if I’m not able to send back my items within the three day trial period?

A reminder shall be sent post the 3 day trial period, if there are no return requests post a reminder, we shall process it as a box you’d like to keep.

When will a return not be processed and refund not done ?

If:

  • Tags are removed
  • Items are damaged or used
  • The 3 days trial period has passed

If you decide not to refund the product I returned, can I ask you to send the product back to me?

No, the product shall not be sent back once we have received it back in our warehouse.

How long do I have to send back the items that I don't want to keep ?

Once you request a return, we will get in touch within three days and schedule a pickup according to your convenience. You can utilize this 3 day window to decide whether you want to keep the items or return them.

What if I don’t like any of the items in my box? Can I return them all?

Oh, that’s disheartening. Our stylists invest a lot of time in curating your box, but if still you are unhappy with the contents and think of a return, notify within the 3 day trial period and we will take everything back.

With your return, we’d love to get feedback on what went wrong so that we can be better next time!

What if I like a product , but it does not fit me , or I want it in a different color?

Since, we do not replace an item, we will refund it at that moment. But, our stylists will make a note of it to deliver your choice in the next box.