Help & FAQ’s

Frequently Asked Questions

GENERAL

PRICING AND BILLING

STYLENOOK PROFILE

SHIPPING AND DELIVERY

RETURNS AND PICKUPS

STYLISTS


GENERAL

StyleNook is a styling service focused on curating clothes and accessories for the working woman in India. Based on your budget, work culture, preferences, body measurements and needs, our in-house stylists pick products exclusively for you. Think of it as you directing what you'd like and a personal stylist sending you a set of clothes and accessories to choose from.

It’s a whole new way of shopping!

  1. Fill out your profile: With your profile, we will precisely know your size, style, budget, work culture and preferences. It will take just 10 minutes. You only do it once and we are fashion allies forever!
  2. We will send you a box of 5 clothes/accessories handpicked by a stylist within 2 weeks of you placing an order. The stylist will keep your profile details in mind while choosing products. You have the option to try before you buy. You only pay for what you decide to keep.
  3. After you get the box, try everything from the comfort of your home. Keep what you love and return the rest. We do insist you to try everything on. We will pick up the products that you return.
  4. We love feedback! The ‘Returns form’ will contain a section which will allow you to tell us what worked wonders and what didn’t. Your feedback allows us to pull our socks up and deliver work looks that are more... You!

Unbox to find a range of handpicked items chosen especially for your taste, coupled with style cards which let you mix and match. You can find items ranging from pants/trousers, shirts, tops/blouses, skirts, dresses, kurtas/kurtis, jackets, cardigans, dupattas, scarves to eclectic fashion jewellery.All of these will be picked specific to your stated budget for each item.
We understand that you would like to see your products before we send them, however there is a reason we do not do this. Your stylist chooses your products keeping you in mind and simply seeing a picture online doesn't help in deciding. If you don't like some thing, you can always send it back.

The StyleNook experience isn’t the typical select-pay-deliver one, but a truly personalised one that is curated with expert involvement based on your tastes, budget and lifestyle. We assure a curated selection of five items in your box, hand-picked only for you. No two boxes are ever alike! Shopping is made fun, comfortable and effortless at StyleNook. Think of your StyleNook box as your personalised boutique coming to your doorstep.
We would love you to try all the items from the box at home and try to mix-n-match with what’s already in your closet.
Returns are effortless at StyleNook. You can fill up the ‘Returns Form’ and we will schedule a pickup, no questions asked.

We are online service - so we can ship everywhere! However, we have actively focused on 2 core markets - Mumbai and Pune. If you are from another city, please go ahead and request a box. We do ship to some other cities so we will do our best to service you!

Brands that you know and upcoming ones you’d be glad to have discovered! As we source our products from a wide assorted range of offline and online fashion brands, we’d love to introduce you to exciting new labels to spice up your work looks.

We completely customize every shipment to suit your individual budget, style needs and preferences. Our wide range of inventory enables us to choose pieces meant for everyone’s style genre, regardless of your age.

No. Women get all our attention for now!

No. ‘Working women’ is our mission for now!

Let us know that this is a gift for someone when you place the order and we'll work out the rest.

We don’t tailor our pieces yet. But, the picks from our stylists are precisely chosen to fit you well and flatter your style.

Sorry, we do not offer such services yet

In effect, you are doing that by trusting your personal stylist to pick products that suit your work-wear personality, based only on your profile.

The Style cards! Your box will contain our expert Style cards which will help you reuse a particular product in various ways, creating comfortable yet exciting looks to suit your style.

You will simply provide us with accurate measurement in inches for only 4 dimensions. These will be recorded with your Style profile, which enables the stylists to determine just the right size and fit for you.

We do not alter items. Once you have decided to keep an item from us, you are free to alter it from your own personal tailor. However, altered items will not be eligible for returns.

It’s all in the budget. Depending on your budget, we can introduce you to varied new and upcoming designer collections

We love you for your love for sarees! No, we are not doing sarees yet but yes, we could help you pick accessories from us.

A personal stylist in the traditional sense would offer you their services at a significant fee over several time consuming consultations. At StyleNook, you can have access to the same level of personal attention and shopping services in a very low-risk, affordable way. All of this can be done from the convenience of your home and in a fun, interesting way!

None at the moment.

Not for now.

Absolutely! You can fill out your profile like any other working professional and we will curate a box for you too!

Yes , as long as it is work related.

Totally! What a great way to start your career! We will be thrilled to be apart of your many firsts.

At the moment, we cover only work related looks, which include work events like office parties, launches, conferences etc.

That’d be so unfortunate! Notify us right away at the customer support

No, we want this to be a surprise for you. If you don’t like some thing, don’t worry - you can return it through our easy returns process.

We don’t have a catalog to browse, but we would certainly keep you updated with photos from our clients, giving you a sense of what we can do to uplift your wardrobe.


PRICING & BILLING

We have a variety of products in our inventory, priced differently from each other. When you fill out the profile, we will know your budget and shall stick to it while curating your box.

Yes we charge a styling fee of Rs. 250 that can be redeemed against whatever you decide to keep once you get your box. The styling fee gets you the personal attention of a human stylist who hand picks pieces for you as per your tastes, budgets and body shape. We then ship you a box full of items to try in the comfort of your home, and pick up anything you would like to return. Now isn’t that an amazing deal?!

Once you sign up, your profile is entered into our database and you don’t have to fill it again. You could choose to order ad hoc, or enter into a recurring monthly or quarterly subscription with us.

No, you have the option to ‘try before you buy.’ Once you receive your box, you have 3 days to decide what you want to keep and what you want to return. Once you’ve tried everything, schedule a pickup with us. After we receive the products from you, we will send you an invoice for only the items you keep. So you only pay for what you keep. In some cases, we may request a partial deposit before shipping out the box.

Your payments can be online.

You can chose to receive shipments at a frequency that suits you. Subscriptions can be every 2-3 weeks, every month, or every 3 months / quarter.

Yes you can. You can log into your profile to change or cancel your box subscription. Post changes, you profile will be still active, giving you the liberty to restart it whenever needed.

At the moment, we don’t have a structured on-going referral program. However we love it when customers refer us to their friends. Do let us know and we'll have some thing special for you in your next box.

The box is designed such that the items in it complement each other. Style Nook is all about the box experience and we’d love you to try everything our stylists have painstakingly curated for you. And we promise, returns won’t be a hassle!

Before you get your box delivered, you shall receive a detailed summary of the products and the total amount. Once the box is delivered, it will contain an itemized invoice for each item sent.

Not currently.


STYLENOOK PROFILE

The survey is our way of knowing your tastes better, which will help us curate the right kind of styling options once you place an order.

Yes, we do plus sizes up to 2XL.

Currently we are not maternity friendly, but will announce once we plan a launch.

You can request for a specific item while placing an order for a box. We recommend that you give us a brief idea of what you are looking for and we can come up with wonderful set of pieces along with the one you requested. For example, if you are looking for a certain type of blouse, give us the specifications that you need a colourful/ floral yet understated blouse. This enables us to give you more options for what you requested. Also, the availability of stock will determine the fulfillment of your request.

We shall notify you with a call/email to let you know details about your box arrival and its price


SHIPPING & DELIVERY

We aim at delivering your BOX within 10-15 days from the date of your order. Our team is on its toes to expand our work strength and get your box delivered in a shorter span soon!

We do not offer exchange in our services

We perform a thorough quality check before dispatching the box. However, if you land up with a damaged or tampered parcel due to transit woes, kindly notify by sending a photograph and we will process the refunds.

You cannot change the delivery address once an order has been placed. For your subsequent orders, you can update your profile if you wish to change delivery address.

Inform us at customer support immediately.You can also call us at +91 9833391610.

No

No, what we quote is exactly what you have to pay

RETURNS AND PICKUPS

You will have 3 days to notify us regarding product returns and we shall revert within 3 days with a ‘Return Form.’ We expect you to keep all the tags intact and repack in its original box. Our shipping executive will pick it up from your home. You will then be sent an invoice and payment link for only the products you keep.

We’d love for you to do that! The box will be automatically processed for payment, while feedback can be shared via emails.

A reminder shall be sent post the 3 day trial period, if there are no return requests post a reminder, we shall process it as a box you’d like to keep and you will be liable to pay the full amount.

If:

  • Tags are removed
  • Items are damaged or used
  • The 3 days trial period has passed

No, the product shall not be sent back once we have received it back in our warehouse.

Once you request a return, we will get in touch within three days and schedule a pickup according to your convenience. You can utilize this 3 day window to decide whether you want to keep the items or return them.

Refunds will be available by a cheque or a bank transfer upon your wish.
You can either choose to receive a cheque or we will arrange a refund via bank transfer within 5-7 days. Refunds are initiated within 2 days of product inspection.

Oh, that’s disheartening. Our stylists invest a lot of time in curating your box, but if still you are unhappy with the contents and think of a return, notify within the 3 day trial period and we will take everything back.
With your return, we’d love to get feedback on what went wrong so that we can be better next time!

Since, we do not replace an item, we can't do anything at that moment. But, our stylists will make a note of it to deliver your choice in the next box.

STYLISTS

Our stylists are trained professionals who have styled the corporate space with their unique sense of style, with a realistic sense to suit the Indian working environs. But apart from that, they are passionate about joining hands with a woman who knows her fashion and is confident enough to broaden her horizons. They will play a significant role in your professional journey.

A look is a collective combination of different items put together to create a defined appearance.

We love that you are interested in our collection! But, our merchandise is aimed at work wear for women. The whole idea is to create looks based on the kind of job you are doing and the company environment.

Makeup advice is out of the box! Literally.We do share latest makeup, hairstyle and accessorising tips through our Facebook page, Instagram page and emails, but not with the Box.

We do that for you! We map your profile with the stylists’ profile to create the perfect combination to cater to your needs.

No. You can send in your comments and feedback to help us communicate your opinions to our stylists.

We would love to hear from you! Our customer support number is +919833391610. We are available from 10am - 7pm Monday - Friday.